The following criteria must be met in order to be eligible for a refund.
Item(s) must be new, unused and in their original packaging, along with all accessories
Returns must be postmarked within 30 days of the original order date.
Item(s) returned for a refund will incur an 18% restocking fee.
Item(s) bought in 'used' condition are not eligible for returns.
Item(s) must be accompanied by the packing slip generated from the return process noted above.
Item(s) must be returned via a traceable shipping method with delivery confirmation.
All shipping costs must be pre-paid by the party returning the merchandise (i.e. the customer).
Due to health restrictions and sanitary reasons, we do not resell swimwear, intimate apparel, lingerie items and hosiery. These items will be a final sale (No Returns or Exchanges and all sales are final)
Incorrect Addresses and Undeliverable Packages: Packages that are shipped to an incorrect address provided by the customer during the order process may be subject to an additional $15 charge if the address must be changed by the courier to be deliverable.
Orders that have been deemed undeliverable by the courier are subject to a $15 charge. Undeliverable orders include but are not limited to: orders for which the customer provided an incomplete or incorrect address; instances in which the customer is not available for delivery; orders for which the customer fails to provide a P.O. Box or full physical address; and instances where the order is refused by the customer.
Items are ONLY returnable if they are in their unopened, original packaging – these items must not have been worn, used or altered in any way.
All non-defective items
Restock fee: Item(s) returned for a refund will incur a 30% restocking fee.
Sizing issues:If you are returning an item because of a size issue, please make sure you check the item itself and not rely on the label on the outside packaging. It is not unusual for a manufacturer to use the same labeling or packaging for all sizes. In addition, it is possible that the size of the item is correct while the package labelling is incorrect.
Please note:Styles [colours and fabrics] are subject to change without notice due to the manufacturer's production. These changes, no matter how slight, are sadly beyond our control. We do our best to catch these issues before they arise, however, the manufacturers do not always notify us of these variations. We take great care to reflect any changes in the website descriptions and images as soon as we become aware of them. If you notice any discrepancies before we do, please let us know so we can change our descriptions and photos to provide a better experience for all of our customers. We apologize for any inconvenience this may cause and we thank you for your understanding.
Processing Times:Returns are typically processed within 3 to 5 business days.
If a return is denied based on the above criteria, we will NOT automatically call and/or return the item to you. Items that are denied will be held for 30 days and are only returned if the customer authorizes us to charge their credit card for the applicable return shipping fees.
Defective Items: If there is a problem with your order, contact customer service within 10 days of the original order date. While we do everything within our power to ensure that you receive the product(s) you ordered in the condition you expect, sometimes mistakes and accidents happen. We will do our best to ensure that the issue is resolved to your satisfaction. Replacement items will be shipped using the same method as the original order